Contact
Questions, feedback, or a bank statement that isn't parsing correctly? We're here to help.
Response time
We typically respond within 1-2 business days. For urgent issues, include “URGENT” in your subject line.
Reporting a parsing issue?
Include your bank name and country, a description of what data is missing or incorrect, and (optionally) redact a sample statement with real numbers replaced.
What helps us answer quickly
Check the bank list first
Over a thousand banks are already supported. See whether yours is on the list, and if it is, say what the statement looked like when it failed.
Your statement stays with you
PDFs are opened on your device, so the file itself is never uploaded, so we cannot see the file you were working on. Describe the layout instead, or send a screenshot with the amounts removed.
The answer may already be written
Pricing, privacy, formats and export limits are covered in the FAQ, which is quicker than waiting for a reply.
Common questions
A statement will not parse. What should I send?
The bank and the country, roughly which dates the statement covers, and whether it is a digital export or a scan. Do not send the statement itself: it will not reach us anyway, because PDFs are opened on your device and never uploaded. If you can, a screenshot with the amounts blacked out shows us the layout without the numbers.
Can you add support for my bank?
Usually. Most layouts that fail do so for a small reason, a column order or a date format we have not seen, and those are quick to fix. Tell us the bank and we will say whether it is already on the list.
How long does a reply take?
We read everything that comes in and answer in the order it arrives. Parsing problems get looked at first, because they usually mean a layout needs fixing for everyone using that bank, not just for you.
I paid and something went wrong.
Include the email address you paid with and roughly when. Statements you unlock are saved to your account, so an unlock that did not appear can normally be recovered without paying again.
Do you take feature requests?
Yes. Export formats and bank coverage are the two things most shaped by what people ask for, so it is worth saying what would make the tool fit your workflow.